Memorial Employee Assistance Services

Work-Life Services

Memorial Employee Assistance Services is committed to working with its members to resolve a wide arrange of personal problems, including:

Counseling and Referral Services

No one is immune to personal problems. Life’s troubles can affect anyone at any time. The staff at Memorial Employee Assistance Services will work with you and your family to resolve personal problems. Areas covered include:

  • Anxiety
  • Depression
  • Parenting concerns
  • Marital conflict
  • Domestic violence
  • Mood swings
  • Grief and loss
  • Family concerns
  • Communication problems

You and your family members (spouse and eligible dependent children) can contact an EAP counselor 24 hours a day, seven days a week by calling 888-817-8989.

Crisis Intervention

Memorial Employee Assistance Services has licensed clinicians who can provide assistance for crisis and emergency calls 24 hours a day, 365 days a year.

If you or a family member contact MEAS at 888-817-8989 with a clinically emergent or urgent issue, you will immediately be transferred to a licensed clinician for a more in-depth telephone assessment.

If needed, the MEAS counselor will involve community resources, family members and/or law enforcement personnel if there is severe risk to the caller or others.

Substance Abuse Assessment

Memorial Employee Assistance Services offers referrals for identification, treatment and counseling for alcohol and drug problems. The substance abuse professionals MEAS partners with are experienced in the diagnosis, intervention and treatment of alcoholism and drug abuse.

To access this service, you and your family members (spouse and eligible dependent children) can contact an EAP counselor 24 hours a day, seven days a week by calling 888-817-8989.

Eldercare Assessment

When caring for an aging parent, the “adult child” needs an objective way to assess the parent’s independent living capability. Memorial Employee Assistance Services will arrange for a licensed nurse to conduct a home visit to evaluate areas such as nutrition, mobility, health and safety. The nurse will then prepare a written report listing community resources available to address any needs.

A consultant will work with you to clearly understand your situation and assist in developing a comprehensive plan of action. Our response is not merely to answer questions, but to ensure effective and successful outcomes.

To access this service, you and your family members (spouse and eligible dependent children) can contact an EAP counselor 24 hours a day, seven days a week by calling 888-817-8989.

Financial and Credit Counseling

Memorial Employee Assistance Services has a financial/credit counseling program that focuses on educating you about wise money management and responsible credit use. The goal is to resolve financial distress and assist you in creating and achieving financial goals. Consultants are knowledgeable about a wide range of financial topics; many specialize in specific areas of credit and finance to best assist you in handling more complex issues.

Any MEAS member with financial difficulties is provided a free consultation with a credit counselor who provides assistance in budget planning, debt reduction, and loan consolidation. Our credit counseling program is accredited by the National Foundation for Consumer Credit.

To access this service, you and your family members (spouse and eligible dependent children) can contact an EAP counselor 24 hours a day, seven days a week by calling 888-817-8989.

Identity Theft Services

If you suspect you are a victim of identity theft, Memorial Employee Assistance Services will assign a case manager to notify the appropriate authorities on your behalf, and will work to restore your credit rating. Identity theft solutions are offered to employees and their spouses and dependents who are victims of identity theft. In partnership with experts in the credit industry, MEAS offers a unique identity theft restoration service.

To access this service, you and your family members (spouse and eligible dependent children) can contact an EAP counselor 24 hours a day, seven days a week by calling 888-817-8989.

Legal Consultation

At Memorial Employee Assistance Services, our professional legal service is designed to help answer a variety of common legal questions. Legal consultations are primarily conducted over the phone, but upon request, arrangements will be made to schedule an in-person appointment with a local network attorney. An initial 30-minute consultation is provided at no cost to you. A 25% discount is available for any service beyond the initial consultation. Consultation services related to employment disputes or document review are not covered under the EAP legal consultation.

MEAS contracted attorneys provide assistance in a variety of specialty areas including:

  • Adoption
  • Child Custody – New and revisiting existing agreements
  • Child Support – New and revisiting existing agreements
  • Credit or Debit Issues – Cease and desist letters (after financial education/payment plan is started)
  • Criminal - Information about the next steps, process or advice about whether to retain an attorney can be provided by the telephone attorney network. Juvenile and adult misdemeanors and felonies (most are assault, driving under the influence and sexual charges) are covered.
  • Divorce – Initial consultation with a lawyer for simple or contested divorce;
  • DUI/DWI
  • Elder Law – Powers of Attorney, Medicare/Medicaid planning. Due to the specialization around Medicare/Medicaid, it may take longer to locate an available attorney as most are booked with current cases.
  • Estate Planning – Includes planning for people with special needs and general estate planning.
  • Grandparents' Rights
  • Guardianship or Conservatorship - Both minors and mentally incompetent adults
  • Immigration – Deportation, green card and visa issues
  • Landlord/Tenant - Tenant representation for eviction proceedings
  • Medical Malpractice - All types including dental, surgical and general practice
  • Medicare - Issues with Medicare reimbursement/hearings on denials of payments
  • Name Change - Both for adults and minors with adoption proceedings
  • Nursing Home - Ombudsman issues with care issues and payment issues including spend-down for Medicaid (MediCal)
  • Power of Attorney (POA) - Includes durable healthcare power of attorney, durable POA for finance
  • Probate - Filing of estates, contesting wills
  • Real Estate - Both buying and selling as well as general property issues
  • School Issues - Advocating for independent education programs (IEPs) and discrimination issues
  • Social Security/Disability - Assisting with application and hearing process for denials. This is a highly specialized area of law and may require longer to confirm an attorney.
  • Taxes - Audit representation or legal proceedings of taxes (submitted or not)
  • Traffic Tickets – Advice (telephone attorney can only give advice) and/or representation in court if permitted in the particular jurisdiction
  • Trusts - Setting up probate trusts as well as trusts for incapacitated adults
  • Wills - Simple will and living wills.

To access this service, you and your family members (spouse and eligible dependent children) can contact an EAP counselor 24 hours a day, seven days a week by calling 888-817-8989.