Making an Employee Referral
As a manager or supervisor we know that your primary concern when making a formal referral to Memorial Employee Assistance Services is the work performance quality of the employee. You can legitimately intervene only in the area of job performance or unusual and unsafe on-the-job behavior.
A supervisor's role is not to diagnose or provide solutions for the employee's problem, but rather to refer the employee to Memorial Employee Assistance Services. The most effective way to do this is by monitoring and documenting job performance. The idea is not to be punitive, but to address the employee with factual evidence of declining job performance or unusual on-the-job behavior.
Employees suffering from a variety of serious personal problems are often unwilling to seek help because of feelings of fear, denial and shame resulting from a misguided belief that they should be able to solve all of their own problems. People need jobs to survive and maintain their self-respect. Troubled employees will often begin to face their personal problems when confronted with the facts of marginal or unsatisfactory job performance, a clear demand for improvement, and a sincere offer of help through an EAP referral.
To make a formal referral, you must call Memorial Employee Assistance Services at 1-888-817-8989 and then provide the counselor with background information about the employee's work-related problem(s). Along with the EAP clinician, you will review the case and develop a set of mutual expectations. The counselor will make sure your referral is based on objective job performance problems rather than personal feelings.
Types of Referrals
There are three types of referrals you can make to Memorial Employee Assistance Services: friendly, formal and fitness-for-duty.