Client Rights & Responsibilities

The following is a list of some of the many rights you have as our client. You cannot be denied, suspended or discharged from services for exercising your rights.

Translation services are available free of charge in Spanish, French, American Sign Language and other languages. Call 217-788-3360 (TTY: 1-217-788-2198). Memorial Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

Human Rights

  • You have rights, benefits, and privileges guaranteed by law.
  • You have the right to be treated with dignity and respect.
  • You will not be denied services because of your age, gender, race spiritual beliefs, ethnic origin, marital status, personal or social beliefs, physical, developmental or mental disability, sexual orientation, HIV status, or financial status.
  • You have the right to receive language assistance or American Sign Language services that are culturally appropriate.
  • You have the right to be free from abuse or neglect. Our Code of Conduct and Ethics prohibits physical abuse, sexual abuse, financial abuse, harassment and physical punishment. This Code also prohibits psychological abuse, including humiliating, threatening and exploiting actions.
  • Memorial Behavioral Health strictly prohibits the use of seclusion of clients as a method of emergency intervention or otherwise. We do not use restraint as a form of treatment. It is our policy to use approved physical holds only as a time-limited emergency measure to prevent a client from causing physical harm to self or others.

Your Rights to Treatment

  • You have the right to know the name and qualifications of our staff members who work with you.
  • You have the right to receive information that will help you make decisions about your treatment. You have the right to state your preferences and make decisions about your mental health treatment, including agreeing to or refusing specific kinds of services.
  • You have the right to treatment that meets your personal needs and preferences, in the least restrictive setting.
  • You have the right to participate in creating an Individual Treatment Plan that is based on your personal needs and abilities.
  • You have the right to choose someone who can make decisions about your treatment if you are unable.
  • You have the right to know about the benefits and possible problems with any medication we prescribe for you.
  • You have the right to refuse to participate in or be interviewed for research purposes.
  • You have the right to terminate and/or refuse treatment at any time.
  • You have a right to request services from other social service agencies of community resource.