Patients

Financial Expectations

Memorial Behavioral Health accepts payment from a variety of payers. Regardless of a client’s insurance status, we will work with you to meet the financial expectations. 

If you have questions, please call us at 217-525-1064 and ask to speak to representative in the Billing Department 8:30 a.m. to 4:30 p.m., Monday through Friday.

Accepted Insurances 

Memorial Behavioral Health accepts payment from insurance companies, health maintenance organizations (HMOs), Medicare and Medicaid. Questions about coverage or benefit levels should be directed to your health care plan and certificate of coverage.

  • Aetna
  • Blue Cross Blue Shield
  • Health Alliance
  • Healthlink
  • Magellan
  • PHAI
  • Tricare

Accepted Forms of Payment

Memorial Behavioral Health accepts a variety of payment methods and will offer resources to assist the client and responsible party in resolving any outstanding balance.

Some treatment programs at Memorial Behavioral Health may be partially funded by the Illinois Department of Human Services and in some cases a reduced fee is charged directly to the client.

Questions about Your Bill?

For Services Provided by Memorial Behavioral Health

If you have any questions about your bill or you would like to make a payment, please contact our billing department at 217-525-1064 Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m.

You may also submit your questions, by mailing your request to 710 N. Eighth St., Springfield, Illinois 62702 Attn: Billing Department. It is our goal to respond to any questions and/or disputes within two business days after receipt.

Please include or have the following information available to help expedite your request when writing to or calling Memorial Behavioral Health’s Billing Department:

  • Client Account Number
  • Client's Date of Birth
  • Date of Service
  • Include in your letter, the best time to contact you with a daytime number(s), and a general explanation of your question(s).

For Services Provided by Memorial Behavioral Health – Counseling Associates

If you have any questions regarding your bill or you need to make payment arrangements, please contact our billing department at 217-788-4195, Monday through Friday between the hours of 8 a.m. and 4 p.m. You may also submit your inquiries, by mailing your request to 901 N. First Street, Suite 225, Springfield, IL 62702 Attn: Billing Department.

Please include or have the following information available to help expedite your request when writing to or calling Memorial Behavioral Health – Counseling Associates Billing Department:

  • Client Account Number
  • Client's Date of Birth
  • Date of Service
  • Include in your letter, the best time to contact you with a daytime number(s), and a general explanation of your question(s).